Cellular carriers are strange entities. They offer devices that in the grand scheme aren't that expensive for what they are, but yet have customers conditioned to expect them to be much cheaper and not think about the long-term cost. They built empires around multi-year contracts, but in an age where mobile technology was advancing at a rate that was positively lethargic compared to today.
They fell into a routine, picking up the old habits, policies, and mindsets of the landline era. The largest carriers are merely permutations of the old wireline telecoms - AT&T and Verizon can both trace their lineage back to the old AT&T monopoly, Sprint began life as the Brown Telephone Company in 1899, T-Mobile comes from the post-World War II German post office, and so on.
So is it history that explains why cellular carriers are lumped in with banks, airlines, and the cable provider as the most hated of companies? Or is it something else in how they do business?
Do they really suck that much, or is it all in our heads?
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Source: http://feedproxy.google.com/~r/TheIphoneBlog/~3/1WdR5v9ECJ8/story01.htm
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